Contact Us
Your and your family's health and safety is our top priority.
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If you are experiencing symptoms or have been in close contact with someone who has been diagnosed with
COVID-19 call our Doctor Line prior to seeking in-person care at our facilities.
Doctor Line
U.S. (619) 365-4346 option 5
M.X. (664) 633-8555 option 5
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Member Services
San Diego (619) 365-4346
Imperial County (760) 529-4300
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Tijuana (664) 633-8555
Mexicali (686) 552-5702
Email:
Whatsapp: (619) 565-2570
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Text through our Mobile App available
from or
Email:
Whatsapp: (619) 565-2570
​
Text through our Mobile
App available from
or
What you Need to Know About COVID-19 to Protect Yourself and Your Family
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The risk of contracting the flu is higher than that for coronavirus.
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The most common symptoms are fever, cough and trouble breathing.
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Wash your hands often, or clean with hand sanitizer.
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Stay at home and keep away from public places.
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If you are experiencing symptoms, stay at home and call our Doctor Line first.
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Please remember the Governors of California and Baja California, Gavin Newsom and Jaime Bonilla, have issued Stay-At-Home Orders and Curfew Restrictions to help us combat the outbreak.
Wash hands often with soap & water or clean with hand sanitizer that is at least 60% alcohol.
Options to Access Medical Services
Doctor Line
Our Doctor Line offers a link to your doctor's office from 8:00 a.m. to 8:00 p.m., Monday through Saturday, and can assist you with the following:
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Deciding between your primary care physician or an urgent care clinic.
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Telephone consultation.
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Follow up medical questions from a previous appointment.
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Questions about a current treatment.
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Prescription and/or prescription refill requests.
Telemedicine Consultations
MediExcel’s telemedicine consultation connects you with a Physician or Clinician, who consults with patients via telephone or HIPAA compliant video-conferencing tools. They will provide you with the care you need, set-up an in-person appointment, or refer you to the most appropriate care point. Please follow the steps below to schedule your telemedicine consultation:
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Call the Member Line and select option 3.
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Confirm your member ID number and explain your medical needs to the representative.
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Choose a date and time.
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Access the information sent to you via e-mail to connect with your physician.
Excel Hospital
Excel Hospital has deployed a respiratory triage area where all arriving patients are being screened for symptoms and recent travel to affected areas. Remember, if you are experiencing COVID-19 symptoms, call before seeking in-person care.
Paseo de los Héroes #2507 | Zona Rio, Tijuana B.C., 22010 | (664) 633-8300
Paseo de los Héroes #2507 |
Zona Rio, Tijuana B.C., 22010 |
(664) 633-8300
Express Pharmacy at Excel Hospital
MediExcel Members with current medications can arrange for curb-side pick-up of their prescription or refill at Excel Hospital Pharmacy.
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Call our Doctor Line and request pick-up.
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Choose time and date for pick-up.
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Visit Pharmacy Dispensing Module on the ground floor.
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Present your Member I.D. and pick-up your prescription.
U.S. Urgent Care In-Network Providers
Express Consultations
Excel Hospital has rapidly expanded its telehealth services as part of its continuing efforts to provide high quality care in a safe and convenient way. Excel has deployed on-site telemedicine consultations in designated tents on the ground floor offering express consultations.
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Quick consultation without the need to enter the facilities.
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Medical prescriptions for these modalities of care are filled in their Drive-thru Pharmacy.
MinuteClinics® Throughout CA Inside Select CVS/Pharmacies®
MediExcel Health Plan members can go to any MinuteClinic® throughout California, including 15 locations in San Diego, for urgently needed covered health care services such as:
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Sore throat
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Sinus & ear infections
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Allergy symptoms
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Sprains, strains & joint pain
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Minor cuts & burns
Go to https://www.cvs.com/minuteclinic/clinic-locator/ to find the nearest MinutClinic® near you.
Urgent Care Services in Your Home or Office with Heal®
Through a partnership with Heal® MediExcel members in select San Diego County areas can schedule on-demand house or office calls within a two-hour window, 7 days a week, between 8 a.m. and 8 p.m., for urgent care services such as:
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Strep throat
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Rash
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Vomiting
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Urinary track infections
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Respiratory infection/flu
Visit www.heal.com to verify covered areas and availability during COVID-19 pandemic.
Temporary Border Travel Restrictions
The U.S. and Mexico announced that its partial closure of the southern border for all vehicle and pedestrian non-essential travel will continue until April 21st, 2021, in an effort to contain the spread of the coronavirus COVID-19 pandemic.
Essential travel will be allowed for both medical treatment and work in Mexico and the U.S.
Click on the button below for full details on the temporary border travel restrictions and view your options for accessing care.
Stay Informed
To get the most up-to-date information on COVID-19, please visit the following official health organizations and stay informed:
