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If you have a fever and respiratory symptoms, please call our Doctor Line before seeking in-person care at Excel Hospital at (619) 365-4346 option 5.

MediExcel Health Plan is waiving all cost-sharing for COVID-19 testing prescribed by a physician for patients who meet the Centers for Disease Control and Prevention's (CDC) guidelines.

Contact Us

Your and your family's health and safety is our top priority.

If you are experiencing symptoms or have been in close contact with someone who has been diagnosed with

COVID-19 call our Doctor Line prior to seeking in-person care at our facilities.

Doctor Line

U.S. (619) 365-4346 option 5

M.X. (664) 633-8555 option 5

Member Services

San Diego (619) 365-4346

Imperial County (760) 529-4300

Tijuana (664) 633-8555

Mexicali (686) 552-5702


Whatsapp: (619) 565-2570

Text through our Mobile App available

from                  or


                    Whatsapp: (619) 565-2570

                    Text through our Mobile

                    App available from


What you Need to Know About COVID-19 to Protect Yourself and Your Family

  • The risk of contracting the flu is higher than that for coronavirus.

  • The most common symptoms are fever, cough and trouble breathing.

  • Wash your hands often, or clean with hand sanitizer.

  • Stay at home and keep away from public places.

  • If you are experiencing symptoms, stay at home and call our Doctor Line first.

Please remember the Governors of California and Baja California, Gavin Newsom and Jaime Bonilla, have issued Stay-At-Home Orders and Curfew Restrictions to help us combat the outbreak.


Wash hands often with soap & water or clean with hand sanitizer that is at least 60% alcohol.

Options to Access Medical Services

Doctor Line

Our Doctor Line offers a link to your doctor's office from 8:00 a.m. to 8:00 p.m., Monday through Saturday, and can assist you with the following:

  • Deciding between your primary care physician or an urgent care clinic.

  • Telephone consultation.

  • Follow up medical questions from a previous appointment.

  • Questions about a current treatment.

  • Prescription and/or prescription refill requests.

Telemedicine Consultations

MediExcel’s telemedicine consultation connects you with a Physician or Clinician, who consults with patients via telephone or HIPAA compliant video-conferencing tools. They will provide you with the care you need, set-up an in-person appointment, or refer you to the most appropriate care point. Please follow the steps below to schedule your telemedicine consultation:

  • Call the Member Line and select option 3.

  • Confirm your member ID number and explain your medical needs to the representative.

  • Choose a date and time.

  • Access the information sent to you via e-mail to connect with your physician.

Excel Hospital

Excel Hospital has deployed a respiratory triage area where all arriving patients are being screened for symptoms and recent travel to affected areas. Remember, if you are experiencing COVID-19 symptoms, call before seeking in-person care.

Paseo de los Héroes #2507 | Zona Rio, Tijuana B.C., 22010 | (664) 633-8300

Paseo de los Héroes #2507 |    

Zona Rio, Tijuana B.C., 22010 |

(664) 633-8300                             

Express Pharmacy at Excel Hospital

MediExcel Members with current medications can arrange for curb-side pick-up of their prescription or refill at Excel Hospital Pharmacy.

  • Call our Doctor Line and request pick-up.

  • Choose time and date for pick-up.

  • Visit Pharmacy Dispensing Module on the ground floor.

  • Present your Member I.D. and pick-up your prescription.

U.S. Urgent Care In-Network Providers

Express Consultations

Excel Hospital has rapidly expanded its telehealth services as part of its continuing efforts to provide high quality care in a safe and convenient way. Excel has deployed on-site telemedicine consultations in designated tents on the ground floor offering express consultations.

  • Quick consultation without the need to enter the facilities.

  • Medical prescriptions for these modalities of care are filled in their Drive-thru Pharmacy.

MinuteClinics® Throughout CA Inside Select CVS/Pharmacies®

MediExcel Health Plan members can go to any MinuteClinic® throughout California, including 15 locations in San Diego, for urgently needed covered health care services such as:

  • Sore throat

  • Sinus & ear infections

  • Allergy symptoms

  • Sprains, strains & joint pain

  • Minor cuts & burns

Go to https://www.cvs.com/minuteclinic/clinic-locator/ to find the nearest MinutClinic® near you.

AFC Urgent Care© Clinics in San Diego County

MediExcel members can go to any of the five AFC Urgent Care® Clinic locations throughout San Diego County, for urgent care services such as:

  • Strep throat

  • Rash

  • Vomiting

  • Urinary track infections

  • Respiratory infection/flu

Visit afcurgentcareclairemont.com/locations for locations and availability.

Temporary Border Travel Restrictions

The U.S. and Mexico announced that its partial closure of the southern border for all vehicle and pedestrian non-essential travel will continue until October 21st, 2021, in an effort to contain the spread of the coronavirus COVID-19 pandemic.

Essential travel will be allowed for both medical treatment and work in Mexico and the U.S.


Click on the button below for full details on the temporary border travel restrictions and view your options for accessing care.

Stay Informed

To get the most up-to-date information on COVID-19, please visit the following official health organizations and stay informed: