COVID-19

If you have a fever and respiratory symptoms, please call our Member Service Line before seeking

in-person care at Excel Hospital at (619) 365-4346.

MediExcel Health Plan is waiving all cost-sharing for COVID-19 testing prescribed by a physician for patients who meet the Centers for Disease Control and Prevention’s (CDC) guidelines.

Temporary Border Travel Restrictions

The U.S. and Mexico announced a coordinated partial closure of the southern border for all vehicle and pedestrian non-essential travel, in an effort to contain the spread of the coronavirus COVID-19 pandemic.


Essential travel will be allowed for both medical treatment and work in Mexico and the U.S. Click on the button below for full details on the temporary
border travel restrictions and view your options for accessing care.

What you Should Know About COVID-19

Our top priority is to ensure our members have access to quality, affordable care as we actively monitor development of the coronavirus COVID-19. Coronaviruses are a family of viruses that cause diseases ranging from the common cold to more serious respiratory illnesses. Sometimes, coronaviruses in animals can evolve into new strain of coronavirus capable of causing disease in humans. This new virus has been named "SARS-CoV-2" and the disease it causes, "COVID-19".

Protect Yourself and Your Family Against COVID-19

Wash hands often with soap & water or clean with hand sanitizer that is at least 60% alcohol.

Cover mouth & nose with the bend of your elbow when sneezing or coughing.

Stay home if sick and avoid public places and kissing or shaking hands when saying hello.

If you have a fever, respiratory symptoms, call the Member Service Line before seeking care at Excel Hospital.

What Are the Most Common Symptoms for COVID-19?

Fever

Cough

Trouble breathing

If you have a fever, respiratory symptoms, and have traveled from Asia, Europe or the Middle East in the 14 days before symptom onset or were exposed to someone with COVID-19, please call seeking in-person medical attention at Excel Hospital or any other provider within the MediExcel Health Plan network.

Options to Access Medical Services

MediExcel Health Plan is dedicated to providing quality and accessible health care to its members and their families. Our medical network includes a variety of highly trained doctors and clinicians available to treat anything from acute illnesses to complex clinical needs.

For more information about the additional health care options that MediExcel Health Plan offers, please read below or call our Member Service Line at (619) 365-4346 for details:

Call the Doctor Line

The Call the Doctor Line offers a link to your doctor's office from 8:00 a.m. to 8:00 p.m., Monday through Saturday, and can assist you with the following:

  • Deciding between your primary care physician or an urgent care clinic

  • Understanding your symptoms

  • Follow up medical questions from a previous appointment

  • Questions about a current treatment

  • Clarifications on prescrioptions and/or side effects

Excel Hospital

Excel Hospital has deployed a respiratory triage area where all arriving patients are being screened for symptoms and recent travel to affected areas. Safety precautions to prevent the potential spread of infection and protect other patients include masking patients with symptoms and their caregivers, and isolation.

Remember, if you are experiencing COVID-19 symptoms, call before seeking in-person care.

Paseo de los Heroes #2507 | Zona Rio, Tijuana B.C., 22010 | (664) 633-8300

MinuteClinic Throughout CA Inside Select CVS/Pharmacies

MediExcel Health Plan members can go to any MinuteClinic throughout California, including 15 locations in San Diego, for urgently needed covered health care services such as:

  • Sore throat

  • Sinus & ear infections

  • Allergy symptoms

  • Sprains, strains & joint pain

  • Minor cuts & burns

Go to https://www.cvs.com/minuteclinic/clinic-locator/ to find the nearest MinutClinic near you.

Urgent Care Services in Your Home or Office

Through a partnership with Heal MediExcel members in select areas can scheduled on-demand house or office calls within a two-hour window, 7 days a week, between 8 a.m. and 8 p.m., for urgent care services such as:

  • Strep throat

  • Rash

  • Vomiting

  • Urinary track infections

  • Respiratory infection/flu

Visit www.heal.com to verify covered areas and availability during COVID-19 pandemic.

Telemedicine Consultations

MediExcel's telemedicine consultation connects you with a Physician or Clinician, via telephone or video chat, who will provide you with the care you need, set-up an in-person appointment if necessary, or refer you to the emergency room, if you are gravely ill. Please follow the steps below to schedule your telemedicine consultation:

  • Call MediExcel at (619) 365-4346

Contact Us

Your and your family's health and safety is our top priority.

If you are experiencing symptoms or have been in close contact with someone who has been diagnosed with COVID-19 call our Member Service Line prior to seeking in-person care at our facilities.

Member Service Line

San Diego (619) 365-4346

Imperial County (760) 529-4300

Tijuana (664) 633-8555

Mexicali (686) 552-5702

Email: memberservices@mediexcel.com

Whatsapp: (619) 565-2570

Text through our Mobile App available

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