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If you are experiencing symptoms or have been in close contact with someone who has been diagnosed with COVID-19, call Member Services prior to seeking in-person care at our facilities.

MediExcel offers multiple care options, including virtual care, testing, and access to the largest U.S. urgent care network in San Diego and Imperial County.

San Diego County: (619) 365-4346 option 4

Tijuana: (664) 633-8555 option 4

Imperial County: (760) 529-4300

Mexicali: (686) 552-5702

WhatsApp: (619) 565-2570


Text via MediExcel Mobile App available on

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COVID-19 therapeutics for people who test positive for COVID-19 are proving effective in preventing serious illness, hospitalizations, and deaths. Guidance issued by the U.S. Federal Department of Health and Human Services (HHS), the National Institutes of Health (NIH), and the Centers for Disease Control and Prevention (CDC), indicate that COVID therapeutics can be effective when administered within five to seven days of when symptoms start. 


Within California, many urgent care providers can determine whether a therapy is appropriate for the enrollee. Access to COVID-19 therapeutics is considered an urgently needed service and prior authorization is not required by MediExcel Health Plan.


The California Department of Public Health (CDPH), recently issued a “COVID-19 Test-to-Treat Playbook.” The playbook provides valuable information regarding COVID-19 therapeutics, outlines best practices for providers, health plans, and others regarding prescribing, filling, and covering therapeutics, and provides resources for educating providers and patients regarding therapeutics. You can find the Playbook on CDPH’s website: COVID-19 Test-to-Treat Playbook.

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